FAQ
What are the delivery times?
Delivery times are estimated and may vary depending on the destination and carrier. We cannot guarantee a fixed timeframe, but we do everything we can to ensure your order reaches you quickly. Typically between 9-15 business days.
How can I track my order?
As soon as your order is shipped, you will receive an email with your tracking information, provided tracking is available based on the carrier and destination.
Can I return an item?
Yes, returns are possible under certain conditions. Consult our return policy to learn more.
How do I make a return?
Before shipping your item, you must contact PRESTON to initiate your return request. Contact us here.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) as well as payments via Shop Pay, Apple Pay, and Google Pay.
What should I do if my package arrives damaged?
If your package arrives damaged, contact PRESTON as soon as possible, providing your order number and photos of the package and the item. Contact us.